Privacy Policy

Business Information

Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name;
• Email address;
• Mobile or telephone number;
• Billing address;
• Shipping or delivery address;
• Order and transaction details;
• Products purchased, returned, or refunded;
• Payment-related transaction information;
• Communications sent to or received from JS Jewels;
• Customer-service requests and complaints;
• IP address, browser information, device information, and website usage information where applicable;
• Cookie and similar technology information where our website uses such technologies; and
• Any other information that you voluntarily provide to us.

Payment information may be processed by banks, payment gateways, or other authorised payment-service providers. JS Jewels does not intentionally collect or retain complete card credentials except where such processing or retention is lawfully required and appropriately secured.

Why We Use Your Information

We may process personal information for purposes including:

• Processing and confirming orders;
• Collecting and verifying payments;
• Delivering products;
• Providing order and shipping updates;
• Processing returns, exchanges, and refunds;
• Responding to enquiries, complaints, and customer-service requests;
• Preventing fraudulent or unauthorised transactions;
• Maintaining business and transaction records;
• Improving our website, products, and customer experience;
• Sending promotional or marketing communications where permitted by law and, where required, with your consent;
• Complying with tax, accounting, legal, regulatory, and law-enforcement requirements; and
• Establishing, exercising, or defending legal claims.

We will process personal data only for lawful purposes and in accordance with applicable Indian law.

Consent

Where consent is required, we will seek your consent in a clear manner before processing your personal data for the relevant purpose.

You may withdraw consent for consent-based processing by contacting us. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Certain information may still need to be retained or processed where required for order fulfilment, legal compliance, accounting, fraud prevention, dispute resolution, or other lawful purposes.

Sharing of Personal Information

We do not sell your personal information.

We may share necessary information with trusted third parties that assist us in operating our business, including:

• Courier and logistics partners;
• Payment gateways, banks, and payment processors;
• Website hosting and technology providers;
• Customer-support service providers;
• Accountants, auditors, legal advisers, and other professional advisers;
• Marketing or analytics providers where applicable and legally permitted; and
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required by law.

Third parties are provided only with information reasonably necessary for the relevant service or legal purpose.

Courier and Delivery Partners

To fulfil an order, we may provide your name, telephone number, delivery address, and necessary order information to our courier or logistics partners.

The courier partner may use this information for delivery, delivery coordination, return pickup, shipment tracking, and related logistics purposes.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Keep the website functioning properly;
• Remember customer preferences;
• Understand website usage;
• Improve website performance;
• Prevent fraud and security incidents; and
• Provide analytics or marketing features where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Order, invoice, payment, tax, accounting, return, refund, and dispute-related records may be retained for applicable statutory or regulatory periods.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal data, including rights to:

• Request information concerning the processing of your personal data;
• Request correction of inaccurate information;
• Request completion or updating of personal information;
• Request erasure of personal information where legally available;
• Withdraw consent where processing is based on consent;
• Raise a grievance concerning the processing of your personal information; and
• Exercise any other rights available under applicable Indian data-protection law.

To exercise an applicable right, contact us using the contact information below. We may take reasonable steps to verify your identity before processing a request.

Children

Our online purchasing services are intended to be used by persons who are legally capable of entering into contracts.

If a person under the age applicable under Indian law wishes to purchase from us, the transaction should be undertaken through or with the involvement of a parent or lawful guardian.

Where processing of a child's personal data requires parental or guardian consent under applicable law, we will process such information only in accordance with those requirements.

Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

JS Jewels is not responsible for the privacy practices, security, or content of third-party services. Customers should review the privacy policies of those third parties separately.

Changes to this Privacy Policy

We may modify this Privacy Policy to reflect changes in our business practices, technology, or applicable legal requirements.

The updated version will be posted on our website together with its revised effective date.

Privacy Complaints and Grievance Contact

Questions, complaints, and requests concerning personal information may be directed to:

Consumer complaints will be handled in accordance with applicable Indian consumer-protection requirements.